We see the old model of hospitals as stand-alone facilities that provide all services to all people as increasingly inefficient. Moreover, hospitals are becoming just one component of larger, interdependent ecosystems that include multiple other facilities (e.g., clinics, primary care providers, pharmacies, rehabilitation centers).
We move preventive services, healthcare management programs, diagnostic testing (imaging and laboratory services) and other medical treatments and minor procedures to ambulatory centers while hospitals handle only major surgeries, intensive care, severe trauma management, and treatment for other acute, severe, complicated conditions.
Many patients around the world are becoming more empowered to make informed healthcare decisions due to to rising education and literacy levels, the growing use of digital devices and increased internet access.
New healthcare technologies are a key component of the move toward outpatient care since they make it possible to establish strong integration among the various entities.
When creating a smart hospital, the design focus doesn’t end at the walls of the hospital or the virtual care user interface. Rather, ergonomic design of smart buildings and virtual services, including modular facilities, hardware, software and networks, is required to meet future demand, as new technologies, innovative new care models and different ways of working come into play. By integrating these new technologies into our design and framework as part of a wider interconnected ecosystem we can improve operational efficiency, the overall customer experience, as well as outcomes and costs.